Montreal, June 28, 2019

Press Release

Moving: Online address changes are free for Hydro-Québec customers

As moving season heats up, Hydro-Québec would like to remind customers that they can save by notifying us of their address change online.

By letting us know about a change of address on our website, customers can avoid the $25 administration fee. That’s what a growing number of customers have been doing. Since the beginning of the year, 42% of those who are moving have notified us online. In 2018, more than 850,000 customers moved to a new address, with more than 66 000 moves on July 1.

To meet the needs of customers who are moving, Hydro-Québec’s customer relations centres will be open on July 1, from 8 a.m. to 8:30 p.m.

Customers must notify us of their moving-in date to be sure they’ll have electricity service at their new address.

To notify us of a change of address online:

Tips for a successful move:


Media and Public Affairs
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